At Life Stone Counseling Centers, we are committed to fostering a positive and respectful environment for our clients. We understand that concerns may arise, and this policy provides a clear, fair, and confidential process for addressing and resolving grievances specifically for clients.
Clients are encouraged to bring their concerns directly to their clinician or to the front desk support staff if they feel comfortable doing so. If the issue cannot be resolved informally or if addressing the concern directly feels uncomfortable, clients may submit a formal grievance.
To file a formal grievance, clients must submit a written complaint to the appropriate Clinical Director or Business Director. The written complaint should include the client’s name, the date, a detailed description of the issue, and the desired resolution or outcome. Grievances can be submitted in person, via email, or by mail.
The management team at Life Stone Counseling serves as client advocates, ensuring that all grievances are acknowledged, thoroughly reviewed, and, where possible, resolved in a timely manner. All grievances are handled with the highest level of confidentiality, and details are shared only with those directly involved in addressing the issue or implementing the resolution.
Life Stone Counseling strictly prohibits any form of retaliation against clients who raise grievances in good faith or participate in the grievance process. Our goal is to ensure all clients feel supported and heard throughout the resolution process.